Accomplishments, Awards, & Reviews

 Technical:

  • Participated in new store openings, remodels, and warehouse relocations

  • Upgraded, replaced, and maintained server hardware

  • Tested new applications before production

  • Implemented new programs

  • Worked with higher level Technical Service Team Members, Global Help Desk, and Cross Regional Support Teams

 

Leadership and Training:

  • Created a 5 week training program for Store Scanning Specialists

  • Trained an employee who was promoted into my same position as Metro Systems Integrator

  • Tested, facilitated, and trained over 100 people on various application conversions

  • Oversaw, utilized, and developed multiple store IT budgets

  • Enforced PCI and Sarbanes Oxley policy and procedures

 

Support:

  • Served as a first level and emergency support for over 50 stores and 5 warehouse IT needs

  • Setup team members with computer accounts, email, applications, folders, and password resets

  • Designed SharePoint sites

  • Setup new equipment for store usage including 30 handhelds for inventory and 15 rental laptops and printers for Human Resources needs

  • Worked with vendors on various installations, upgrades, and problem solving

 

Awards:

  • 2009 Regional All Star: Honorable Mention for the Facilities

Reviews:

“Laurie has always been a resources to staff here at All-Ways. She assists with the many daily requests for assistance in IT and has always done so with a positive attitude and kindness. She is quick with her responses to IT requests and follows through with all tasks. Best Regards, Trisha N.” (Director of Human Resources)

“I want to recognize all the technical support you have shown in all my requests , thank you Laurie U R D best!!! Best Regards, Hilmar T.” (Shipping Clerk in Dayton, NJ)

“She's the best IT person in the world! Always fixed all of my problems when ever I go to her no matter time of day. Thank you Laurie! Karla R.” (Customer Service Representative)